“I would like to take this opportunity to thank you for your efforts in truly turning our practice around and getting it back on the right track. When I contacted you we had a dedicated but frustrated office manager who could not solve the problems of a very busy medical practice. Our staff was demoralized, intimidated and resistant to training or constructive criticism. I was receiving frequent complaints from patients concerning issues with my office staff.
Your training and coaching of our office manager was highly effective. She is able to confront problems and present reasonable solutions to problems. Our weekly meetings now include an agenda, summary of works in progress, benchmark reports and exchange of ideas on what needs to be accomplished in the future.
The behavioral assessments and individual coaching for Dr. O’Neill and me have provided us with tremendous insight on how to handle communication problems with staff. This change in our approach to the staff has greatly improved morale. Our training meetings are now received with a great attitude and not perceived with intimidation.
The frequent patient complaints have been replaced by favorable comments about the assistance my staff has provided them. Again, thank you for your contribution to stabilizing our practice.”
Thomas T. Macejko, M.D.
President
Eye Care Associates of Grtr. Cincinnati, Inc.
“We continue to work with you because of your unique ability to probe our staff and strip away their defenses and get to the bottom of issues. We have benefited greatly by putting your recommendations into action. Team work has improved in all areas. My work life has changed because I really enjoy our repartees when discussing personnel and situations both business and personal. You are not at all hesitant to challenge me when you do not agree with me and that is good!”
Jim McGrath
VP Customer Training
Bayer Diagnostics
“Thank you for being my attitude coach. Your suggestions and wisdom that you have shared with me have been invaluable. Realizing that one’s attitude is a matter of choice has made a major difference in my life. Your insights and probing questions have been extremely helpful to me in moving forward with greater understanding of myself and people that I come in contact with every day. Benefits of your coaching include, but are certainly not limited to: reduced stress, improved patience and enhance focus on what is important in life. Thanks again.”
Jeffrey E. Fleming, J.D.
“Thank you sooo much! I now realize before our work together I was in survival mode, holding out, tolerating my work. I felt so under-valued. I also realize my thoughts and actions were mostly fear based. And, I was caught in oppressive emotions that were holding me back. Now, I look forward to getting up each day and going to work.
Benefits gained by being coached by you include:
1. Getting back to a more centered/proactive view of my life
2. Taking on the big picture of my career from a much more empowered stance.
3. Defining and getting a dream next assignment! : )
Working with you was very effective, renewing, affirming, insightful, fun- sometimes : )
I feel I exceeded what I wanted when we entered into our coaching agreement. Thank you for giving my life back to me!”
Carol J. Simms
Global Training Manager
The Procter & Gamble Company
“I have known Nancy Riesz over two years having gotten to know her and her work when she was studying at Georgetown University. I have witnessed her coaching with a variety of clients and with a diversity of presenting issues many times over the course of her attendance in the Georgetown University Leadership Coaching Certificate Program where I am an instructor and Co-director of the program. Her work is marked by her empathy, connection with the client and commitment to their well-being. She is very effective in helping them to understand situations in more useful ways and to help them see new possibilities for action they may have been blind to.”
Frank Ball, MCC
Co-director
Georgetown University